All Systems Operational

June 26, 2019

Intermittent Packet Loss and Latency in our NYC1 Region

Resolved -

Incident Status: Resolved Our engineering team has resolved the issues that were resulting from the faulty network card, and impact is now resolved. All services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience. Incident Status: Identified Our engineering team…

Incident Details
May 6, 2019

System Test

Uncategorized -

This is a system test only. This is a system test only. This is a system test only. This is a system test only.

Incident Details
April 11, 2019

Server: kilauea HTTP Offline

Resolved -

Server: Kilauea HTTP Offline Investigating: Our team is looking into the server to determine why the client-facing HTTP process is down. Resolved: The client facing web server is back up and running

Incident Details
February 6, 2019

Emergency Host issues

Resolved -

server: kilauea services: All We have identified an issue on the physical host. We are actively looking into this. Lasted update: 10:40 est The host has been rebooted 11:27 est: The host is stable and all services have been up for over an hour. The team will review the memory debug info for future investigation.

Incident Details
September 12, 2018

NYC2 Network Maintenance 2018-09-19 04:00 UTC

network status -

Start: 2018-09-19 04:00 UTC End: 2018-09-19 07:00 UTC Hello, During the above window, our engineering team will be upgrading core networking equipment to improve performance and reliability for our NYC2 location. Expected Impact: There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to…

Incident Details
June 29, 2018

Comcast ISP Outage causing connectivity issues 06/29/2018 12:30 PM ET

network status -

We are getting many reports of customers who are impacted by Comcast Internet outages, if you cannot connect to your SnapBlox services, please contact your Internet Service Provider. This outage appears to affect certain regions of the United States. Users are reporting some websites work and others do not.  This is not a SnapBlox outage,…

Incident Details