Intermittent Packet Loss and Latency in our NYC1 Region

Incident Status: Resolved
Our engineering team has resolved the issues that were resulting from the faulty network card, and impact is now resolved. All services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Incident Status: Identified

Our engineering team has identified the cause of the issue with networking in our NYC1 region that is currently causing connectivity issues and impacting multiple services, including our Cloud Control Panel and API, and is working on a fix. We will post an update as additional information is available.

Intermittent Packet Loss and Latency in our NYC1 Region

New incident: Investigating

Our engineering team is investigating a networking issue in our NYC1 region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.