NYC1 and NYC3 Hypervisor Reboots for Meltdown and Spectre Mitigations

February 15, 2018

We have scheduled reboots for a subset of hypervisors in our NYC1 and NYC3 regions and we have notified affected customers by email with a list of their servers that will be rebooted. These maintenances are part of our mitigation against the Meltdown and Spectre vulnerabilities, and more information is available on our blog: How…

Incident Details

kilauea – Emergency Network reset on Hypervisor housing

August 2, 2017

The network Hypervisor is experiencing intermittent issues. To resolve this issue, we will need to perform maintenance that will interrupt networking for up to 5m, though we hope to restrict this to mere seconds. We will perform this maintenance at 2017-08-02 18:00UTC (about 30m from now) and be completed at 18:05. Affected Server: kilauea.cloudreadynetworks.com We…

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NYC2 Network Maintenance 2017-08-02 02:00 UTC

July 31, 2017

During the stated window, the network engineering team will be performing maintenance on border Internet routers in NYC2. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion. Start: 2017-08-02 02:00 UTC End: 2017-08-02 08:00 UTC Expected Impact: We expect there to be no noticeable impact, however; you…

Incident Details

NYC1 Network Maintenance 2017-07-25 06:00 UTC

July 31, 2017

During the stated window the network engineering team will be performing maintenance on border Internet routers in NYC1. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion. Start: 2017-07-25 06:00 UTC End: 2017-07-25 08:00 UTC

Incident Details

NYC2 Network Maintenance 2017-07-25 04:00 UTC

July 19, 2017

Start: 2017-07-25 04:00 UTC End: 2017-07-25 06:00 UTC During the above window the network engineering team will be performing maintenance on border Internet routers in NYC2. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion. Expected Impact: We expect there to be no noticeable impact, however; you…

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kilauea :: Scheduled maintenance

May 14, 2017

The server kilauea will be going down 60 minutes for scheduled maintenance tonight at 10 PM EST. All services will be down while we install the latest security updates. We appreciate your patience in this matter

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NYC1 – kilauea Storage Volume scheduled downtime Saturday April 15′ 2017 EST – 12:00 – 4:00 AM

April 15, 2017

NYC1 – Kilauea – Storage Volumes Our engineering team has scheduled downtime to migrate the NYC storage volume. This change will result in all servers attached to this storage array to be down during this maintenance window. This will not affect the data just the location of the storage array. Saturday April 15′ 2017 EST –…

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kilauea Block Storage Maintenance 2017-04-07 02:00 UTC

April 7, 2017

Start: 2017-04-07 02:00 UTC End: 2017-04-07 08:00 UTC During the above maintenance period, we will be performing an upgrade on a portion of our block storage cluster on the backup drive on kilauea We expect this process to take a maximum of a few minutes, and will be working to minimize impact as much as…

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Server: kilauea Offline – Resolved

April 6, 2017

Disruption Start Time: 02:30 am EST 4/6/17 Status: Resolved Update: The storage volume was upgraded and moved to a new array Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: All During this outage, all connections to this server will not be able to be completed.

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NYC1 – Storage Volumes – Resolved

April 5, 2017

NYC1 – Storage Volumes Our engineering team is continuing to investigate reports of NYC1 Block Storage instability. We apologize for any inconvenience this may be causing and appreciate the patience while we figure this out. We are trying to resolve things shortly. History Our engineering team is actively investigating Storage Volume availability in NYC1. We…

Incident Details